HHELC takes very seriously any concern or complaint about the education we provide or about the conduct of our staff. We believe that by tackling concerns at the earliest possible stage it allows us to improve relationships, enhance learning, prevent issues escalating and reduce the number of formal complaints we receive.

Legally, all schools, academies and Trusts must have a complaints procedure which deals with the handling of complaints from the parents/carers of pupils. The policy has been created to deal with any complaint against a member of staff or the school as a whole, relating to any aspects of the school or the provision of facilities or services.

For a copy of our Complaints Procedure please click on this link